Policys

Refund policy

Returns & Refunds Policy

Effective Date: 03/07/2025
Ligi
ABN: 70 584 895 243
Website: ligi.com.au

At Ligi, your satisfaction is our priority. We comply with the Australian Consumer Law (ACL), which provides guarantees that cannot be excluded. This Returns & Refunds Policy outlines your rights and our obligations regarding returns, refunds, and exchanges.

1. Your Rights Under Australian Consumer Law

Under the ACL, you are entitled to a refund or replacement if a product you purchase from us:

  • Is faulty, damaged, or unsafe

  • Does not match the description

  • Does not perform as promised or reasonably expected

These consumer guarantees apply regardless of any manufacturer warranties and are in addition to your rights under this policy.

2. Change of Mind

We are not legally required to provide a refund or replacement if you change your mind. For hygiene and safety reasons, we cannot accept returns or exchanges for change of mind on water bottles.

3. Faulty or Damaged Products

If your product is faulty, damaged during shipping, or not as described, we will offer you a choice of:

  • Refund

  • Replacement

  • Store credit

You must notify us within 7 days of receiving the item with clear photographs of the damage or defect, along with your order number.

4. How to Request a Return

To request a return, please:

  1. Contact us at hello@ligi.com.au with:

    • Your order number

    • Details of the issue

    • Clear photos (if applicable)

  2. Wait for confirmation and return instructions before sending anything back.

Do not return any items before receiving return authorisation.

5. Return Shipping

  • If the item is faulty or not as described, we will cover the return shipping costs.

  • If the return is due to a change of mind, you will be responsible for return postage.

We recommend using tracked postage and retaining your receipt as we cannot guarantee items lost in transit.

6. Refund Processing

Approved refunds will be processed via your original payment method within 5–10 business days of receiving the returned item. You will receive confirmation once the refund has been issued.

7. Exceptions

The following items are not eligible for return:

  • Used or opened pet accessories (unless faulty)

  • Items damaged due to misuse or neglect

  • Change of mind

  • Sale or clearance items (unless required under ACL)

8. Contact Us

If you have any questions regarding this policy, please contact:

Ligi
Email: hello@ligi.com.au